HELP CENTER – FAQ’S
Has my order shipped? To find out where your order is up to, click the “My Account” link to the left.. (If you are not logged in, this will say “Login/Register”. Once you are in your “My Account” Page, simply click on the “Orders” link in the menu on the left-hand side of the screen. This will display a list of your current orders, and finding out about an order is as easy as clicking on that order.
How do I change quantities or cancel an item in my order? Fill out the form at the bottom of this page with your request, using your order number as the subject. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order? Tracking is not available on all orders. Click the “Shipping & Returns” to find out which shipping options include tracking. If your shipping option includes tracking, you can click the “My Account” link at the top of our site to track your order.
My order never arrived. Click the “My Account” link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If your shipping option included tracking, check your order displays your Package Tracking Numbers, then check with the shipper to confirm that your packages were delivered. If your packages each show a status of “completed”, please contact customer service for assistance.
An item is missing from my shipment. We believe in giving our customers the best price possible. In order to do this, items will ship from one of our warehouse locations across the globe.
This ensures we can provide you with the best quality products at the lowest price. But remember, items in your order may ship separate from each other. Click the “My Account” link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If your shipping option included tracking, check your order displays your Package Tracking Numbers, then check with the shipper to confirm that your packages were delivered. If your packages each show a status of “completed”, please contact customer service for assistance.
My Account Help
How do I edit my account information? Click the “My Account” link at the top of our site to edit your account information.
I forgot my password. Click the “My Account” link at the top of our site. Under the Arcane Fashions login box you’ll see a link that says “Forgot your password?. That link will send an email to you with your password.
How do I return my product? Please see our Terms & Conditions for complete details regarding our return policy.
What is your return policy? Please see our Terms & Conditions for complete details regarding our return policy.
I received the wrong product. If you feel that you have received the wrong product, please email email@example.com within 72 hours of receiving the product.
When will my order be shipped? After payment for your order has been received, your order will shipped within 48 hours (Terms & Conditions apply). Please see each individual item page for more information on the availability of each item as this may effect shipping times. Also, after placing your order, you may click the “My Account” link at the top of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours after shipment.
Do you ship to my country? We ship to most countries internationally. To find out if Arcane Fashions does ship to your country, please create an account by clicking the “Login/ Register” link at the top of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the drop down menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices? We use PayPal secured checkout, Stripe & accept bank transfers. Please note that we will not ship your order until we receive payment from you.
What are my shipping charges? Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order within 24-48 hours after we receive payment from you.
How do I buy/redeem an Arcane Fashions gift certificate? To purchase an Arcane Fashions gift certificate for someone, click the “Gift Certificate” link at the top of our website. If you are the recipient of an Arcane Fashions gift certificate and would like to redeem your gift certificate, simply create your shopping cart & then during the checkout process, follow the directions to redeem your gift voucher.
How do I find a product? To help to find the product(s) you’re looking for, you may (1) use the navigation menus on the top of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for more help.
How do I navigate Arcane Fashions website? To navigate Arcane Fashions website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that any time you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. There is also a site-map located at the bottom of our website which will provide you with links to every area available on our website. If you have any trouble locating a product or information, feel free to contact customer service for help.
How do I use a coupon? After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Arcane Fashions Low Price Guarantee. It is Arcane Fashions commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and to SAVE you money!
Security: Arcane Fashions website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Our Best Price Belief… We believe in giving our customers the best price possible.
In order to do this, items will ship from one of our warehouse locations across the globe.
This ensures we can provide you with the best quality products at the lowest price.
Items in your order may ship separate from each other.
Don’t sweat it though! Shipping times are generally the same for all products.
Refer to “Availability” in products description for more details.
Do I have to pay any additional tax on my purchases? No, there are no additional taxes on purchasestop of the listed purchase price on Arcane Fashions.
I have a question about my charges. Click the “My Account” link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for more help.
I need a copy of my receipt/invoice. Click the “My Account” link at the bottom of our site to print invoices from Arcane Fashions.
When will my refund appear in my account? Refunds usually take 7-10 business days from the time we receive your returned item(s).
When will my credit card be charged? Your credit card will be charged within 24-48 hours prior to shipment of your item(s).
How do I contact Arcane Fashions customer service? For more help or any additional information, please visit our Contact Us page.
Who Is Arcane Fashions?
Arcane Fashions is your #1 Online Alternative Fashions store. The place to come to satisfy all of your alternative fashion Jewellery, Body Jewellery, Clothing & Accessories needs.
"Being people who are passionate about music, body piercing, alternative lifestyle, alternative fashion & the eclectic, liberating fashions they inspire, Arcane Fashions is our collection of an awesome range of products that we think perfectly compliment each other and that people will absolutely love."
Sara B, Founder Arcane Fashions
"We were never people who really followed the “trends”. When looking for Jewellery, Body Jewellery, Clothing or Accessories though, we always found that the variety wasn't great. What was even more frustrating was having to go to multiple places to get what we wanted. To us, it just seemed to make perfect sense to have everything in one place."
Allan C, Founder Arcane Fashions
At Arcane Fashions, we have a growing and always changing range of alternative styled products, including our very own custom brand of clothing & accessories
Having a home in Victoria, Australia, Arcane Fashions is proudly 100% Australian Owned and Operated.
In The Beginning
When There Was Nothing But Chaos!
We were never people who really followed the “trends”. When looking for Jewellery, Body Jewellery, Clothing or Accessories though, we always found that the variety wasn't great. What was even more frustrating was having to go to multiple places to get what we wanted. To us, it just seemed to make perfect sense to have everything in one place. It was out of that idea....
ARCANE FASHIONS WAS BORN!
Beginning with a kick-arse idea, and after a lot of hard work, we first launched our first online Arcane Fashions store in December 2014. Since opening we have been faced with many challenges, but we have remained hard at work building upon and perfecting our idea, website, products & customer service to provide people with one safe, no-fuss online store to buy alternative fashion Jewellery, Body Jewellery, Clothing & Accessories.
"Our aim at Arcane Fashions is to be your one stop place to get all your latest alternative styled fashion. With a focus on quality products, awesome range and variety, super impressive customer service & reasonable prices."
Where To From Here?
Whoa! Don't get too comfortable there!
You can rest assured that at Arcane Fashions, we are always looking for new, interesting, unique and awesome Jewellery, Body Jewellery, Clothing & Accessories. As part of our quest to bring you an awesome variety of quality alternative styled gear, at Arcane Fashions you can now get your hands on some of our very own awesome custom clothing & accessories.
All Arcane Kustom Fashions clothing & accessories features specially selected artworks and graphics from a range of sources, including artwork by our own in-house artists as well as International Artists & Graphic Designers.
"The main aim at Arcane Kustom Fashions is to create unique, high quality fashion items that cannot be bought in retail outlets. All as individual and unique as our style. We are extremely passionate about creating our own style, and we want to share it with you. We aim to give people the opportunity to own something different, unique and individual."
Designed by our Arcane Artists and sold exclusively at Arcane Fashions they not only look awesome, you can't get them anywhere else!