Shipping & Returns
*Standard delivery times. Excludes time in customs if applicable & may be subject to delay due to causes outside of our control. Estimated delivery days are for metropolitan areas of major cities.
What happens if orders are lost or stolen?
Please be aware that it is the customers responsibility to ensure that the correct shipping address is provided upon checkout. It is also the customers responsibility to ensure that the delivery address has a secure place for delivery. Rest assured that Arcane Fashions does everything in it’s power to ensure that your package arrives safely. If orders are lost or stolen once they have been delivered, Arcane Fashions is not liable. If your item does not arrive refer to our HELP CENTER for information on what to do.
Customs & Taxes
The customs and import issues including any taxes, tariffs and item seizures are the sole responsibility of the customers. We dispatch your package as a “gift” or declare the value at a lower price, but we can not guarantee that there is no tax. Please ensure to check with your Countries customs office before placing your order if you are unsure.
PLEASE NOTE: All care is taken when packing & posting orders, therefore Arcane Fashions will not be held accountable for any lost or stolen items.
Currently exchanges are not available.
Returns & Refunds
Can I return items?
Arcane Fashions accepts returns that are a result of our error, for example if you received an incorrect or defective item. Arcane Fashions ensures the high quality of all of our products. In addition to this, the highest level of care is taken when packing and shipping your item. Therefore, Arcane Fashions reserves the right to not give a refund if any part of your order arrives to you damaged. however this is decided on a case by case basis.
What items can’t I return?
We do not offer refunds or returns on incorrectly purchased items (eg, wrong size or colour) or because of change of mind. All product information and images on our website represent our products as close to the actual colour/style/size as possible, honoring our SHOPPING GUARANTEES. Although this is the case, slight variations in colour may occur due to different graphics and screen settings and capabilities, things which are out of our control. We encourage our customers to follow the relevant links provided on each product page that will give them all of the information they will require to make an informed decision. We are also available through our CONTACT US page by following the relevant links and we will assist you in any way possible, but will not be liable and no refunds or returns will be given.
What are my options if I have a Returnable Item?
If there is a problem with your product(s) that is a direct result of our error (you received an incorrect or defective item, etc.), you will have the choice to have the item re-sent to you at our cost or you can be refunded in full, including shipping. We will also require you to return the incorrect item at our cost (see below).
Will I have to pay the shipping costs to return my item(s)?
NO. Because we only accept returns as a result of our error or if the item has been accepted as a damaged return, all shipping costs will be covered by Arcane Fashions. This will either be through a refund to the customer, or by directly paying to have your items(s) returned to us and/or our supplier.
How long does it take to process a return/refund?
The return/refund will generally be finalised four weeks after the items are given to the return shipper. Though, in many cases you will receive a refund sooner than this. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
What do I do to return an item?
If you need to return an item fill out the Return Form below and we will contact you (usually within 24 hours) to resolve the issue and/or commence the return process.
Will I be contacted when the return is processed?
Customers will be informed by e-mail when the return process is completed. Refund will only be issued once items are accepted as returnable and received by our office. After this you will receive an email notifying you of your return completion.
See our Returns Terms & Conditions for more information. If you require and additional information about refund or returns that you can’t seem to find and answer for just head to our CONTACT US and follow the relevant links
RETURNS ENQUIRY FORM
Who Is Arcane Fashions?
Arcane Fashions is your #1 Online Alternative Fashions store. The place to come to satisfy all of your alternative fashion Jewellery, Body Jewellery, Clothing & Accessories needs.
"Being people who are passionate about music, body piercing, alternative lifestyle, alternative fashion & the eclectic, liberating fashions they inspire, Arcane Fashions is our collection of an awesome range of products that we think perfectly compliment each other and that people will absolutely love."
Sara B, Founder Arcane Fashions
"We were never people who really followed the “trends”. When looking for Jewellery, Body Jewellery, Clothing or Accessories though, we always found that the variety wasn't great. What was even more frustrating was having to go to multiple places to get what we wanted. To us, it just seemed to make perfect sense to have everything in one place."
Allan C, Founder Arcane Fashions
At Arcane Fashions, we have a growing and always changing range of alternative styled products, including our very own custom brand of clothing & accessories
Having a home in Victoria, Australia, Arcane Fashions is proudly 100% Australian Owned and Operated.
In The Beginning
When There Was Nothing But Chaos!
We were never people who really followed the “trends”. When looking for Jewellery, Body Jewellery, Clothing or Accessories though, we always found that the variety wasn't great. What was even more frustrating was having to go to multiple places to get what we wanted. To us, it just seemed to make perfect sense to have everything in one place. It was out of that idea....
ARCANE FASHIONS WAS BORN!
Beginning with a kick-arse idea, and after a lot of hard work, we first launched our first online Arcane Fashions store in December 2014. Since opening we have been faced with many challenges, but we have remained hard at work building upon and perfecting our idea, website, products & customer service to provide people with one safe, no-fuss online store to buy alternative fashion Jewellery, Body Jewellery, Clothing & Accessories.
"Our aim at Arcane Fashions is to be your one stop place to get all your latest alternative styled fashion. With a focus on quality products, awesome range and variety, super impressive customer service & reasonable prices."
Where To From Here?
Whoa! Don't get too comfortable there!
You can rest assured that at Arcane Fashions, we are always looking for new, interesting, unique and awesome Jewellery, Body Jewellery, Clothing & Accessories. As part of our quest to bring you an awesome variety of quality alternative styled gear, at Arcane Fashions you can now get your hands on some of our very own awesome custom clothing & accessories.
All Arcane Kustom Fashions clothing & accessories features specially selected artworks and graphics from a range of sources, including artwork by our own in-house artists as well as International Artists & Graphic Designers.
"The main aim at Arcane Kustom Fashions is to create unique, high quality fashion items that cannot be bought in retail outlets. All as individual and unique as our style. We are extremely passionate about creating our own style, and we want to share it with you. We aim to give people the opportunity to own something different, unique and individual."
Designed by our Arcane Artists and sold exclusively at Arcane Fashions they not only look awesome, you can't get them anywhere else!